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Terms & Conditions of Sale

This does not affect your statutory rights as a consumer

Supplier: Merit Garden Products Ltd
                  Church Rd
                  Thurston
                  Bury St Edmunds
                  Suffolk
                  IP31 3RG

Tel: 01359 271363
Fax: 01359 270850
www.meritgardenproducts.co.uk
info@meritgardenproducts.co.uk

Company registered in England no.  3998737
VAT no. 751 0142 77

1. These terms and conditions apply to all goods and services supplied by Merit Garden Products Limited (the supplier)
2. These conditions do not remove, modify or limit either the customer’s rights or the supplier’s statutory rights relating to defective goods or services.
3. The customer shall ensure that their requirements are correctly set out when ordering.
4. The customer is required to examine all goods on collection or delivery by the suppliers and in the event of shortages, damaged or defective goods, notify us in writing within seven days.  Where defects are not immediately apparent or could not reasonably be seen at the time of collection of delivery, customers should immediately inform us in writing upon discovery.  No goods in respect of which notification may have been made shall be used until we have been given a reasonable opportunity for inspection.
5. For timber products, the supplier reserves the right to make, without notice, such minor modifications in specification, design, material or finish as is deemed necessary or desirable.
6. All buildings come with a 12-month warranty on the workmanship.  Whilst care is taken in selecting materials, timber is a natural product and is liable to shrinkage, cracking and warping: therefore and unqualified guarantee cannot be given for timber products.
7. In accordance with standard, timber trade practice, sizes and dimensions quoted as nominal.  This takes account of the slight variations in planed and sawn timber and thickness of cladding that may occur.

ERECTION OF SHEDS AND OTHER BUILDINGS

8. Unless otherwise stated in writing, the preparation of the base is the responsibility of the customer.  The bases must be cleared, level and firm before delivery and the site must be free from overhanging branches and clear of other protrusions and obstructions.
9. SHEDS At least 150mm MUST be allowed on each side of the building to allow it to be erected. LOG CABINS at least 300mm MUST be allowed on each side of the building to allow it to be erected.
10. The customer shall provide safe, clear access to the site.
11. If these conditions are not met and the supplier is unable to erect the shed at the time of delivery, a re-visit charge will be made. 
12. The supplier will notify the customer of the day/date of delivery and will take reasonable steps to ensure that the delivery date is met.  To assist the customer, estimates of the delivery time may be given verbally.  However, no specific time for delivery will be given and the supplier will not be liable for any losses or damages resulting from delaying delivery.  Any delay, which occurs due to events outside the supplier’s control, shall not entitle the customer to cancel any order(s) nor to refuse to accept the delivery.
13. Payment is required before delivery, unless expressly agreed in writing by the supplier.  Title to the goods shall not pass to the customer until full payment is made.
14. If any building order is cancelled a minimum charge of 10% of the sale value of the building will be retained but please read below.
    

UNTREATED BUILDINGS

15. We recommend that you treat your building soon after delivery and then annually to maintain the building in good condition.

DISTANCE BUYING - COOLING-OFF PERIOD

Garden Buildings:  As these are made to order, we offer you the right to cancel your order within 24 hours of the internet order without incurring any costs and your deposit will be returned to you.  However if you wish to cancel this order after this time then your 10% deposit will not be refunded.

Garden Furniture & other items:  You have the right to 7 days cooling off period, however the goods must be returned to us in the same condition as they were received and you will be responsible for the costs of returning them to us.  We will provide the refund within 30 days of notice of the cancellation, less reasonable delivery costs, provided we have received the goods back in that time.

DEPOSIT & PAYMENT TERMS

17.  Where a deposit has been made for a garden building, the full payment will be required prior to delivery.  This can be paid by by either building society cheque, cash or credit/debit card.  Failure to pay in full will result in the building not being delivered and a further delivery charge will be incurred if delivery is postponed.

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Sales Hotline 01359 271363 Mon-Fri 8am - 5pm, Saturday 8.30am - 3pm, Sunday 10am - 4pm.